Compliance

We are committed to our Code of Compliance and thus make it clear that we behave with integrity at all times in our dealings with each other and with our customers, suppliers and other business partners. Information from third parties often leads to white-collar crime being uncovered and investigated. We have therefore set up a system that makes it possible to report criminal offences or serious breaches of our Code of Compliance. This is the internet-based BKMS system (Business Keeper Monitoring System). This system, which is based on security-certified software, is already being used successfully by companies, administrations and organisations in over 190 countries.

Compliance at LICHTZENTRALE Lichtgroßhandel GmbH

Complaints procedure in accordance with sections 8 and 9 of the Supply Chain Due Diligence Act (LkSG)
To beschwerde-LkSG@lichtzentrale.de you can send us

• Information on human rights or environmental risks
• and informationabout violations of human rights or environmental obligations in the business area of our company or one of our suppliers.uns

Please also indicate in your report how we can communicate with you in order to discuss the matter with you. We will get in touch with you as soon as possible.
After submitting your report, you will receive a confirmation of receipt including a work order number. Your report will be processed internally by the LkSG complaints team under this ticket number. You can also contact us again at any time after submitting a report via the above e-mail address. Please quote the work order number sent to you with the confirmation of receipt. All information provided to us will of course be treated confidentially.

You will find further information on the processing of your report in the following rules of procedure:

What is the subject of the complaints procedure?
This complaints procedure enables individuals to
- human rights or environmental risks
- as well as violations of human rights-related or environmental obligations caused by the business activities of our company in its own business area or of one of our direct or indirect suppliers.

What happens in the event of a report?
After submitting a report, every whistleblower receives a confirmation of receipt immediately, but no later than seven days after receipt of the report. Reports are processed internally by the complaints LkSG team.

What procedural steps follow?
After receiving a report, it is first checked for plausibility by the person responsible, in particular with regard to relevant human rights or environmental risks or the violation of human rights or environmental obligations. Once the validation has been completed, the person handling the report will discuss the matter with you as the whistleblower. Please provide your contact details, in particular an e-mail address, which we can use to contact you. In the event of a longer processing period, we will inform you as the whistleblower of the current status of the processing no later than three months after submission of the report.

Who processes these tips?
The persons entrusted by us with the processing of the information are independent, impartial and not bound by instructions. In particular, they are obliged to maintain confidentiality.
Confidentiality and data protection

All information and documents provided to us will of course be treated in strict confidence and in compliance with the relevant data protection regulations.
The confidentiality of your identity will be safeguarded, as will effective protection against any discrimination or penalisation.

Company-wide whistleblower system

Would you like to give us a tip via the SpeakUp! reporting hotline? Then you can choose whether you want to do this anonymously or by stating your name. Open communication is very important to us. We therefore expressly encourage you to give your name. We will treat all your details in strict confidence, taking into account the legitimate interests of all parties involved.

Passing on a tip to us is very easy. All you have to do is create a mailbox in the SpeakUp! reporting hotline. This will enable us to contact you if further enquiries are required. You can also add further information to your report at any time. You can also communicate anonymously via the mailbox if you wish.

Please note: The SpeakUp! reporting hotline is only used by us to provide the opportunity to draw attention to the following offences: suspected white-collar crime or defined, serious compliance violations at LICHTZENTRALE Lichtgroßhandel GmbH. If the system is misused for other purposes, this may constitute a criminal offence.